(616) 350-0514
 

Frequently Asked Questions

How does the dumpster service work?

Q.Why haven't I heard of Neighborly Hauling before?
A.You may not have heard of Neighborly Hauling before because we're new! With experience renovating four homes and running multiple successful businesses, we understand the needs of homeowners and small business owners alike. Our commitment to reliable, professional hauling services comes from personal experience, ensuring that we provide the level of service we would expect for our own projects. We're excited to now offer our trusted services to ourcommunity!
Q.How does pricing work?
A.Our delivery and pickup service costs $200. This includes moving the bin from our yard, to your house, to the transfer station. This includes at least 2 days of rental time.

Our Pay For What You Use policy ensures you pay for what you throw away. These rates cover transfer station costs, maintenance for the equipment, and fuel; all 3 are impacted by the weight.

We do offer additional services such as ground protection, same-day delivery, weekend delivery, and garage placement.

Q.What forms of payment do you accept?
A.We accept multiple forms of payment to make the process as convenient as possible for our customers. You can pay using Visa, Mastercard, American Express, Discover, and ACH transfers, all processed securely through our online portal.
Q.How do I avoid extra fees?
A.Treat our equipment with respect and care. Avoid placing prohibited materials in the bin. Don't overfill the bin. Don't mix materials. It really is that simple.
Q.What type of materials can I put in a NH dumpster?
A.You can use Neighborly Hauling dumpsters for a variety of non-hazardous materials, including household junk, construction debris, yard waste, and certain building materials like wood, drywall, and roofing. However, prohibited items include hazardous materials such as chemicals, paints, electronics, tires, and appliances with freon. For a full list of accepted and excluded materials, please check our guidelines or contact us directly.

NOTE: Certain materials such as yard waste and soil must be in their own container. You cannot mix these materials with general debris because they must go to a seperate facility.
Q.What items are prohibited?
A.This is a detailed list of prohibited materials for Neighborly Hauling's dumpsters:

Hazardous materials: including toxic, flammable, corrosive, or reactive items.
Asbestos: Requires special handling and cannot be disposed of in regular dumpsters.
Beverage containers: Must be recycled if a deposit was paid.
Bulk liquids: Must be solidified before disposal, such as antifreeze or oils.
Medical waste: Must comply with Michigan’s Public Health Code and is prohibited from regular waste streams.
Yard waste: Such as leaves, grass, or clippings, which are banned from Michigan landfills.
Appliances: Includes items containing Freon or other special-handled materials.
Paints (wet): Wet paint is prohibited unless properly dried.

If these items are found in your container, additional fees will apply for removal, handling, and disposal in accordance with Kent County regulations. For a complete list or specific questions, feel free to contact us.
Q.What items cost extra?
A.Neighborly Hauling charges additional fees for specific materials. These extra fees are charged by Kent County.

Appliances: $20 each
Tires:
  • Regular (up to 42”): $4 each.
  • Large (42” to 50”): $6 each.
Mattress & Box Springs: $20 each.
CRT Monitors/TVs:
  • Under 27": $20 each.
  • Over 28": $40 each.
Gas/Propane Tanks:
  • 1-4 lbs: Free.
  • 5-20 lbs: $3 each.
  • 20 lbs+: $25 each.
Q.Why don't you include weight in the rental?
A.As a homeowner in Kent County, I frequently found that I needed volume vs. weight when doing my home projects. Instead, we developed the Pay For What You Use policy, we save your card on file and will update your final invoice with the weight ticket.
Q.What side dumpsters does NH carry?
A.At this time, we carry 8 Cubic Yard containers. The measurements are 114''L x 81"W x 52"H and fit nicely inside a standard 8 foot garage door.
Q.Will my dumpster have a door that swings open?
A.Yes, the rear door will swing open. If you wish to open the door, we highly recommend loading large items first, close the door, and then load smaller items over the rim.
Q.How long may I keep the roll off dumpster?
A.Our maximum rental term is 14 days. Most rentals are between 2 and 4 days.
Q.What if I need to keep my roll off dumpster longer or have it removed sooner?
A.Simply send a text to 616-350-0514, give us a call, or send an email to [email protected].
Q.Do the Dumpsters have a weight limit?
A.Yes, the safe limit of each 8 cubic yard dumpster bin is 4,000 lbs. If a bin is over this amount, we charge an overweight fee for the additional wear and tear on our equipment.

We absolutely cannot remove any bin over 5,000 lbs. These bins must be offloaded and incur an additional fee.

When in doubt, call us and we can try to bring an additional container with us.
Q.Is Same Day Delivery available?
A.Absolutely, our online order system will allow you order same day service for an extra charge.

NOTE: Orders must be placed before 3pm to ensure service.
Q.Is Weekend Delivery/Pickup available?
A.We can deliver a bin 7 days a week. Our weekend service is available for an extra charge.

NOTE: Pickup service is not available Saturday after 10am or Sunday all day as the transfer stations are closed.
Q.Do I need a permit to place a dumpster on my property?
A.Different towns, townships, and cities in West Michigan have different requirements. NH will happily take care of permits if required at your home or business.
Q.Can I place a dumpster on the street?
A.Different towns, townships, and cities in West Michigan have different requirements, but generally, NH is prohibited from placing a dumpster on the street or other public right of way (sidewalks).
Q.What if my dumpster is full and I need another?
A.Simply send a text to 616-350-0514, give us a call, or send an email to [email protected].

This is called a swap out and our policy is to keep any add-ons in place during a swap out. This means you get another dumpster rental without paying twice for any premium service you ordered.
Q.Do I need to be present when the dumpster is delivered? Picked Up?
A.No. If you have a specific location to place the bin, please let us know when ordering. If you want garage placement, it is best if you are home, however, if you have a gate code, we can use that to place the bin.

NOTE: if a bin is place in your garage, we'll need access to your garage to pickup the bin. It is best if you are present for this part.
Q.What if I need to reschedule or cancel?
A.Simply send a text to 616-350-0514, give us a call, or send an email to [email protected].
Q.Are you licensed and bonded?
A.We are licensed waste haulers in Kent County with licenses and registrations in East Grand Rapids, Grand Rapids, and Kentwood.

We are not bonded but hold the appropriate commercial insurance for our operation. In the unlikely event of an accident or destruction of property, we will work with our insurance provider to ensure the issue is addressed.
Q.What happens if the dumpster is damaged in my possession?
A.If a Neighborly Hauling dumpster is damaged while in your possession, you are responsible for covering the cost of repairs or replacement. This includes damage to the exterior paint, decals, door hinges, steel rollers, container rails, or any other part of the dumpster. Specific charges apply for various types of damage, such as:

Container Damage Fee: Full cost of repairs plus a 10% upcharge for administrative handling. Tire Damage Fee: Full repair cost plus a 10% upcharge if the damage is caused by nails, glass, or debris at the customer site. Fire Damage: A replacement fee of $4,000 to $5,000 if the dumpster is significantly damaged by fire. Latch Damage Fee: The cost of repairs plus $10 per day if the dumpster is out of service. Steel Penetration Fee: The cost to repair any significant structural damage, plus up to $10 per day for downtime.

For a full rundown of charges, please see our fee disclosure document.

Please ensure proper care is taken while the dumpster is on your property to avoid these charges. Normal wear and tear, such as minor scratches inside the dumpster, is expected and does not incur extra fees.

How does the landscape delivery work?

Q.This Service is on pause as we evaluate new equipment.
A.This Service is on pause as we evaluate new equipment.

How does the flatbed delivery work?

Q.What is Flatbed Service?
A.Neighborly Hauling's Flatbed Service is designed to transport heavy equipment, materials, or other large items to and from your job site. This service includes the safe loading, securing, and delivery of equipment using our specialized hook-lift platform. Whether you're moving rented equipment from a provider or large, bulky items for a project, we ensure efficient, reliable transport.
Q.How does it work?
A.Our Flatbed Service offers:

One-Way Delivery: We pick up and deliver your items to the designated location. Wait Time Options: We allow a 5-minute wait at pickup locations and a 10-minute wait at equipment rental providers, with additional wait times available for a fee. Safety and Security: We follow industry standards to load and secure equipment properly, ensuring safe transit.

Customers can also opt to meet us at the rental provider or receive a ride from their job site to the pickup location. Please note that certain weight limits apply, and our drivers reserve the right to refuse service if the load exceeds capacity or is unsafe for transport. Neighborly Hauling’s Flatbed Service is ideal for transporting equipment for construction, landscaping, or other large-scale projects.
Q.Where can you pickup?
A.Neighborly Hauling’s Flatbed Service provides pickup and delivery throughout Kent County, MI, and the surrounding areas. We can pick up and deliver equipment from equipment rental providers, job sites, or other locations specified by the customer. Whether it's construction materials, heavy equipment, or large items, we’ll transport them safely and efficiently.

Some examples are Lowes, Home Depot, Birch Tree Bark and Stone, Ace Hardware, All Rental, Sunbelt.

Our flatbed service can accommodate pickups from both residential and commercial locations, ensuring a smooth transport experience. If you’re unsure whether your location is within our service area, feel free to contact us directly for confirmation.
Q.Can I order pallets?
A.Yes, Neighborly Hauling’s Flatbed Service can accommodate pallet delivery as part of our expanded offerings. Whether you need pallets of landscaping materials, construction supplies, or any other bulk items, we can pick up and deliver them to your specified location. Our flatbed trucks are equipped to safely handle large and bulky items like pallets, ensuring that your materials arrive securely and on time.

To arrange pallet delivery or inquire about specific details, simply contact us through our website or by phone, and we’ll schedule your pickup and delivery based on your needs.
Q.Can I rent equipment and have Neighborly Hauling deliver it?
A.Yes, with Neighborly Hauling’s Flatbed Service, you can rent equipment from your preferred rental provider, and we’ll handle the pickup and delivery for you. Our service includes safely securing and transporting medium-weight equipment to your job site. You can choose to meet us at the rental location, or we can provide a ride from your job site to the rental provider.

We follow industry standards to ensure the equipment is loaded and secured properly for transport. Just let us know the details of your rental, and we’ll take care of the delivery logistics. Please note that certain weight limits apply, and we reserve the right to refuse transport if the equipment exceeds capacity or is deemed unsafe for transport.

For more information or to schedule equipment delivery, contact us through our website or by phone.
If you have any other questions, please feel free to call us any time at: (616) 350-0514


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