About Neighborly Hauling
Why haven't I heard of Neighborly Hauling before?
You may not have heard of Neighborly Hauling before because we’ve been steadily growing as a family-owned business based in East Grand Rapids since 2016. With experience renovating four homes and running multiple successful businesses, we understand the needs of homeowners and small business owners alike. Our commitment to reliable, professional hauling services comes from personal experience, ensuring that we provide the level of service we would expect for our own projects. We’re excited to now offer our trusted services to the community!
Is Neighborly Hauling associated with the Neighborly Company?
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Are you insured?
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How To Order
Can I call you to order?
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What forms of payment do you accept?
We accept multiple forms of payment to make the process as convenient as possible for our customers. You can pay using Visa, Mastercard, American Express, Discover, and ACH transfers, all processed securely through our online portal.
Why do you need my credit card?
Why do I have to pay ahead of time?
Why is there a delivery charge?
How can I see my previous orders?
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How many days can I rent a bin?
How does the weight work?
Rental Process
How does the rental work?
What type of materials can I put in a NH dumpster?
You can use Neighborly Hauling dumpsters for a variety of non-hazardous materials, including household junk, construction debris, yard waste, and certain building materials like wood, drywall, and roofing. However, prohibited items include hazardous materials such as chemicals, paints, electronics, tires, and appliances with freon. For a full list of accepted and excluded materials, please check our guidelines or contact us directly.
What items are prohibited?
Prohibited items in Neighborly Hauling dumpsters include hazardous materials such as chemicals, paints, oils, asbestos, and solvents. Other items like electronics, appliances containing Freon, medical waste, and any flammable or explosive substances are also not allowed. For a full list of prohibited materials, please refer to our guidelines or contact us for more details.
When do you deliver?
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What if I'm done early?
What if I fill the bin and need another one?
Do I need to be there for drop off or pickup?
What ground protection do you use?
What if I go above the fill line?
Terms & Conditions
As the renter, what are my responsibilities?
What happens if the dumpster is damaged in my possession?
If a Neighborly Hauling dumpster is damaged while in your possession, you are responsible for covering the cost of repairs or replacement. This includes damage to the exterior paint, decals, door hinges, steel rollers, container rails, or any other part of the dumpster. Specific charges apply for various types of damage, such as:
Container Damage Fee: Full cost of repairs plus a 10% upcharge for administrative handling.
Tire Damage Fee: Full repair cost plus a 10% upcharge if the damage is caused by nails, glass, or debris at the customer site.
Fire Damage: A replacement fee of $4,000 to $5,000 if the dumpster is significantly damaged by fire.
Latch Damage Fee: The cost of repairs plus $10 per day if the dumpster is out of service.
Steel Penetration Fee: The cost to repair any significant structural damage, plus up to $10 per day for downtime.
Please ensure proper care is taken while the dumpster is on your property to avoid these charges. Normal wear and tear, such as minor scratches inside the dumpster, is expected and does not incur extra fees.
What happens if my property is damaged by Neighborly Hauling?
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What items cost extra?
Neighborly Hauling charges additional fees for specific materials and conditions in our dumpsters. These extra fees include:
Yard Waste: $0.06 per pound.
Trees & Stumps: $0.07 per pound.
Appliances: $20 each.
Tires:
Regular (up to 42”): $4 each.
Large (42” to 50”): $6 each.
Mattress & Box Springs: $20 each.
CRT Monitors/TVs:
Under 27”: $20 each.
Over 28”: $40 each.
Propane Tanks:
1-4 lbs: Free.
5-20 lbs: $3 each.
20 lbs+: $25 each.
Latex Paint: Wet paint is prohibited and requires proper disposal; attempting to dispose of wet paint may result in a clean-up fee of up to $200.
Overfill Fee: $10 per minute + $50 wear & tear fee.
Overweight Fee: $100 if the container exceeds the designated weight limit.
Unhaulable Fee: $300 if the container exceeds safe hauling weight limits.
Dry Run Fee: $100 if the driver is unable to pick up the container due to inaccessibility or waiting time.
Ground Protection: $50 for special ground protection to avoid damage during delivery.
Prohibited Materials Fee: $10 per minute sorting fee + $200 disposal fee.
Hazardous Materials Fee: $10 per minute sorting fee + $200 clean-up fee + $200 to $500 disposal fee.
I see an extra charge, why?
Why were items left in my driveway?
Why do you charge a sort fee?
